Refund policy

Urban By Nature — No Returns & No Cancellations Policy

All Sales Are Final

All Urban By Nature products — including deodorant, elixirs, and bug repellent — are handcrafted in small batches and made for personal use.

For safety, hygiene, and product integrity, all sales are final. We do not accept returns or exchanges on any items.

No Order Cancellations

Because our products are made and packed with intention, orders begin processing immediately.

For this reason, orders cannot be cancelled once placed.

If you have a concern about an order you just submitted, reach out and we’ll do our best to support you.

📧 info@urbanbynature.shop

Get support: I need help with my order

If There’s an Issue With Your Order

If your order arrives damaged, leaking, or incorrect, please contact us within 7 days of delivery.

We’ll review the issue and respond with next steps.

📧 info@urbanbynature.shop

Report an issue: Report a problem with my order

Support Instead of Returns

Even though returns and cancellations aren’t available, we’re committed to helping you get the best experience from your products.

If something isn’t working the way you expected, we offer:

• Usage tips

• Application guidance

• Personalized recommendations

We’re always here to help you get the most out of your routine.